We make sure smooth and timely delivery of your jewellery for that we work with all leading logistics partners in India. Once the order is confirmed, it will take up to 48 hours for us to dispatch your order. Once your order is shipped from our warehouse, delivery is completed within 4-6 business days. We will keep sending you your order details on your registered phone number and email.
Sorry to hear that you would like to cancel your order. You can log in to your account and cancel the order yourself. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in the future.
Sorry to hear that you would like to cancel your order. Please note that your order has already been shipped, so we request you to please refuse the delivery of the product and the item will be sent back to us. If this is a prepaid order, we will initiate the refund once you have refused the delivery. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in the future.
We offer a 30-day return policy on all our products, for all unused and unworn items, no questions asked. If you’re not satisfied with the items you have received, please write to us at firstname.lastname@example.org and we are happy to help!Please note that the items must be returned in their original packing and should not have been used. GIVA reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days.
Sorry to hear that you would like to return the product. To return the product, just drop us an email at email@example.com stating that you would like to return the product, along with the product images, and we will arrange a reverse pick up for you. Reverse pick up takes about 72 hrs and once it is done, we will initiate your refund. Please note that it may take 4-6 working days for the refund to be processed.
We understand that you might have purchased the jewellery as a gift or would otherwise like to deliver it by a specific date. Please note that we will try our best to deliver your orders in time, but in some cases, there might be some delays. Delivery on a specific day or before a specific date can be attempted from our side on the best effort basis, but these are not assured services. Please place the order and instantly send an email to firstname.lastname@example.org with your order number and expected delivery date.
If your order has not yet been picked up from our warehouse, we can definitely change your delivery address. Just reach out to us on any of our support channels and we will do our best to help! If the order has already been dispatched, there is very little we can do to update the address. If we have already shipped your order, we will call back the order and send you a new package from our side.
Once the order is shipped, changing the address might not be possible. In this case, we would request you to take delivery at the initial address. If that is not possible, we will call back your initial order and send out a fresh one to the updated address.
We work with all leading delivery partners and most of them will give you a call before delivering the order. However, this is not something that we can vouch for, since there are third-party delivery agents involved.
Sorry to hear that you have received an empty box. This can happen either on account of tampering by the delivery personnel or an operations error at our end. Regardless, if you receive an empty box, please reach out to us ASAP with the images of the box and your order number and we will ship out a replacement to you from our side.
If your order is not yet shipped, we can hold on to your order. Please send us a reminder on when you would like us to ship it and we will move accordingly. Otherwise, if the order is already in transit, we will request the shipping partner to hold it for you for a few days and reattempt delivery, however, please note this is not an assured service. Alternatively, you can ask your neighbour/security to keep the parcel on your behalf.
You can buy our colour-stoned jewellery with the assurance that the colors will not fade with day-to-day use. Please avoid any physical harm or other exposure to any acidic chemicals and the stones in your jewellery will stay good as new!
We have Set as one of our categories where you can find predefined matching pendants and earrings. Please browse to Categories -> Sets. If you still need help in finding a match for one of the items in your cart, our sales team will be happy to assist!
We understand that you may have forgotten to add a note at the time of placing the order. Please reach out to our support team and we will do our best to help. However, please note that this is not an assured service, once the order has been placed without a note, there is a good chance that we may not be able to add the note despite you informing us before shipping, however, we will try our best.
All prepaid orders are confirmed by default and for all COD orders, we will reach out to you for confirmation via call/SMS/email and once you have confirmed, we will ship out the order. In case there is an issue because of which we are unable to ship out your order, we will reach out to you for the next steps on how to proceed further.
The estimated delivery date is based on your purchase date, the recipient's location, the seller's processing time and location, and the delivery company. Other factors — like placing an order on a weekend or a bank holiday — may end up pushing the arrival of your item beyond the estimated delivery date. It's our hope that your item gets where it's going as soon as possible, but given the factors involved, this is only an estimate.
I gladly accept returns and exchanges Contact me within 14 days of delivery (days of delivery according to the seller) Dispatch items back within 30 days of delivery (according to the seller) I don't accept cancellationsBut please contact me if you have any problems with your order.The following items can't be returned or exchangedreplacement will be provided in the unlikely event that the product is defective. If no defect is confirmed or the issue is not diagnosed within 3 days of delivery, you will not be able to replace or return the product.Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised ordersreplacement will be provided in the unlikely event that the product is defective. (If no defect is confirmed or the issue is not diagnosed within 3 days of delivery, you will be unable to replace or return the product)Conditions of returnBuyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.Successful pick-up of the product is subject to the following conditions should apply:Correct and complete product (with the original brand/product Id/undetected MRP tag/product's original packaging/freebies and accessories).The product should be in unused, undamaged, and original condition withoutany stains, scratches, tears, or holes and with non-tampered quality check seals/return tags/ warranty seals (wherever applicable)Questions about your order?Please contact me if you have any problem with your order.
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